Following a flood caused by a leaking bath, our client contacted Solstar Insurance to report damage to their home. The escape of water had affected the ceiling, causing significant damage.
Solstar registered the claim immediately with Aspray Ltd, our 24-hour claims management partner. Within just two minutes of the claim being logged, the client received a call from Aspray to gather further details and begin the claims process.
A loss adjuster was arranged to visit the property that same afternoon, just three hours after the original claim was reported. Following the assessment, a plumber was scheduled to attend the next morning at 7:30am, accommodating the client’s work commitments.
The plumbing issue was resolved promptly, preventing any further damage and leaving the client extremely pleased with the speed and efficiency of the service they received.
This case demonstrates how Solstar Insurance provides clients with priority access to a responsive, 24-hour claims management service. By acting quickly and coordinating every stage of the claim, we help minimise disruption, reduce further damage, and give our clients confidence that they are protected when the unexpected happens.
At Solstar, delivering an exceptional customer experience is at the heart of everything we do, ensuring our clients receive expert support exactly when they need it most.
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